About the Role
The Interim Hospitality Lead is responsible for overseeing day-to-day operations across all hospitality venues within a Class A property, ensuring exceptional service delivery, operational excellence, and financial performance. This role provides hands-on leadership across multi-faceted environments including coffee shops, restaurants, cocktail bars, and event spaces. Acting as the on-site ambassador of the hospitality experience, the Interim Hospitality Lead ensures that every guest interaction reflects the highest standards of quality, professionalism, and service.
Key Responsibilities
- Lead, train, and mentor hospitality teams to deliver outstanding guest experiences.
- Oversee daily operations for all food and beverage outlets, ensuring smooth execution and adherence to brand standards.
- Manage financial performance, including budgeting, forecasting, and full P&L responsibility.
- Analyze operational results and implement strategies to improve efficiency, guest satisfaction, and revenue.
- Ensure compliance with health, safety, and food and beverage regulations.
- Partner with property ownership, vendors, and suppliers to maintain quality, service levels, and supply chain consistency.
- Oversee event planning and execution for both small gatherings and large-scale events, including catering.
- Maintain strong communication across teams, ownership, and stakeholders.
- Stay informed on hospitality trends, especially within the San Francisco market, to keep offerings competitive and innovative.
- Provide on-site leadership and support, including flexible scheduling to meet operational needs.
- Able to work flexible hours including evenings, weekends, and holidays.
- Must be regularly on-site to lead teams, support operations, and engage with guests.
Requirements
Education and Experience
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 years of experience in hospitality management, with a focus on food and beverage operations.
Proven track record of managing operations in a Class A property or similar high-end establishment.
Experience overseeing multi-faceted venues, including coffee shops, restaurants, cocktail bars, and event spaces.
Skills and Competencies
Strong leadership and team management skills, with the ability to motivate and develop staff.
Excellent financial acumen, including budgeting, forecasting, and P&L management.
Outstanding customer service skills, with a focus on enhancing guest experiences.
Ability to analyze operational performance and implement strategic improvements.
Proficient in using hospitality management software and Point of Sale (POS) systems.
Communication and Interpersonal Skills
Exceptional verbal and written communication skills for effective interaction with property owners, staff, and guests.
Strong negotiation and conflict resolution skills.
Ability to build and maintain relationships with vendors, suppliers, and community partners.
Operational Knowledge
Thorough understanding of food and beverage regulations, health and safety standards, and best practices.
Knowledge of current trends in the hospitality industry, particularly in the San Francisco market.
Experience with event planning and execution, including catering and large-scale events.
Personal Attributes
Highly organized with strong multitasking abilities.
Proactive and results-oriented approach to problem-solving.
Adaptable and able to thrive in a fast-paced environment.
Passionate about hospitality and committed to excellence in service delivery.
Availability
Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Ability to be on-site regularly to oversee daily operations and engage with staff and guests.
About the Company
4xi Global is a boutique consulting firm built on a simple belief: when you put people at the center, everything works better: businesses grow, experiences improve, and organizations thrive. Founded by industry veterans who spent decades leading major global service and hospitality companies, 4xi was created to bring a fresh, human-focused approach to strategy, transformation, and growth. What started as a small, values-driven partnership has grown into a global collective working across workplaces, education, healthcare, senior living, leisure, and retail - all with one mission: to elevate the Human Experience (HX) in every place people live, learn, work, and play.
Today, 4xi helps organizations see their world with new eyes: understanding what clients think, listening to their brands, transforming spaces, modernizing operations, strengthening sustainability, and helping teams learn, grow, and win.
The 4xi story is still being written, but its theme remains constant: people first, always.